General
 
Terms and conditions of use for MP3Sugar.com

Before proceeding with the registration process on MP3Sugar.com ("Site"), You ("Client") need to read attentively and accept Terms and Conditions* ("Agreement") for the Site. If you don't agree with any clause of this agreement, please quit the registration and leave the Site.
*Administration reserves the right to modify the existing Agreement in it's sole discretion.



1. General conditions.
1.1. The Site is the project of "SweetMedia" ("Company") and represents the archive of audio recordings ("Files").
1.2. The Files are granted to the user on the prepaid basis.
1.3. In order to receive access to the services of the Site the Client is obliged to create a free account on the Site (the registration link is as follows: http://www mp3sugar.com/signup.dhtml)
1.4. By creating a free account on this Site the Client automatically accepts this Agreement, ignorance of which doesn't exempt the Client from the amenability.
1.5. Unregistered users are limited to viewing the catalogue and blocked from the use of any Services.

2. Registration.
2.1. The registration is free of charge and the Client is required to fill in the personal information (login; password; full name; country; e-mail).
2.2. After submitting the registration form the Client receives an e-mail with the confirmation link. To complete the account setup the Client will need to click on this link whereupon he gets access to the account and can add funds to the account in order to download Files.
2.3. The registration requires authentic and accurate personal information, otherwise the administration can block the Client from accessing the Site.
2.4. The Site Administration, in it's turn, guarantees not to disclose any personal information but reserves the right to use it for contacting the Client in case of need.
2.5. The Client is responsible for the safety of his login and password as well as for any damage caused by the loss or unauthorized use of his login information.
2.6. The Client has a right to cancel his account on the Site and stop using the Site Services accordingly. The active balance of the cancelled account gets blocked and the means are not refunded.
2.7. The Client has a right to create only one account on the Site. In case of revealing multiple accounts of one Client they'll be deleted without any notice.

3. Payment conditions.
3.1. All files are granted to the user on the prepaid basis according to the rates represented in the catalogue.
3.2. The payment is made from the Client's account on the Site. The active balance is reflected all the time when the Client is logged into the Site. The Client can add funds to his account anytime using the payment page ( http://www.mp3sugar.com/accounts.dhtml?action=refill ).
3.3. Administration reserves the right to modify the existing rates for Files.

4. The use of any third-party software.
4.1. The Client may need third-party software for using Site's Services. The Client is fully responsible for using any software as well as for any expences connected to the use of the Site (internet traffic, software etc.)
4.2. The Site Administration is not responsible for the quality of the Client's internet connection therefore declines all responsibility for any financial losses or damage caused by the internet connection or provider problems.

5. Copyrights.
5.1. All materials presented on this site are avaliable for the distribtution over the Internet in accordance with the license of the NP FAIR and intended for personal use only. Further distribution, resale or broadcasting is strictly prohibited.
5.2. The Site remunerates the fees for every downloaded File in accordance with the license agreement.
5.3. All trade marks, trade names, company names, slogans, logos, and any other copyright items, which can be seen on the Site pages in various contexts, are the property of their respective owners. You have no right to copy, distribute or use them otherwise without the prior written consent of the owners.
5.4. The Client has no right to download Files from the archive of audio recordings of MP3Sugar.com if this violates the law of his country.
5.5. The Site Administration is not controlling the Client's actions therefore the Client is responsible for any illegitimate use of the Site's materials.


Privacy Policy
Before using the site, please read about our privacy policy and procedures of personal information collection.

Registration
To get access to the MP3SUGAR.COM music collection, the user is to register.. In the process of registration some personal data (name, country of residence, email address) is collected.
It is of the utmost importance for the MP3SUGAR.COM to keep the collected information protected and undisclosed. The site's administration pledges to keep Your personal information in secret, not to disclose it and to use it only as required for the purposes related to You.

Your IP address
As many other online services MP3SUGAR.COM collects the IP addresses of its visitors. This information is used to control that financial operations are legitimate, to solve technical problems and improve the services. The site's administration pledges not to disclose the information about its visitors' IP addresses and not to use this information for mercenary ends.

Cookies
The MP3SUGAR.COM site makes use of cookies, as many other sites do. Cookies are used at login time to store identification information on Your computer.. Cookies are not used to store any private information (login, password, etc..). Disabling cookies in Your browser may cause problems while working with the site.

Financial information
To pay for the services, users submit some financial information (credit card number, etc.) to the company responsible for the billing. Such information is duly protected and is under no circumstances made available to the MP3SUGAR.COM administration. The site's administration pledges to make sure no financial information related the user (like payments information) ever gets disclosed.

Along with the above cases some information about the songs and albums You've purchased, questions You've asked the support, etc. is collected. The MP3SUGAR.COM pledges not to disclose such information and not to use it for mercenary ends.
Personal information protection
  To protect Your personal information, the MP3SUGAR.COM makes use of the SSL (Secure Sockets Layer) cryptographic protocol on all the pages where input of personal information is required.

   Your order will be processed via a secure SSL-connection between our server and the server of the ChronoPay Internet payment service provider. The https protocol used to authorize the transaction makes it completely safe for You. You may check the SSL Certificate issued by RapidSSL company at the page where You enter Your credit card info or any secured page of our site, by clicking on a closed-lock sign in Your browser. After You enter You credit card details and press the "Submit" button, please wait while the page displaying results of the transaction loads. If You get "Transaction Approved" message, Your payment has been successful and Your order will be fulfilled. If the authorization fails, You need to contact Your bank or us to find out why Your bank has declined the transaction. After a successful transaction an email containing the authorization details and information about Your order will be sent to You.

   The MP3SUGAR.COM administration suggests You to take additional protection measures while working with the Internet yourself, like changing Your password from time to time and using difficult combination of letters and numbers in Your password (don't use passwords easy to guess, like "1234567" or "qwerty").
Legal Info
All materials on MP3SUGAR site: the "MP3SUGAR" name, logo, design and texts are property of the "SweetMedia", Ltd.

All materials on the MP3SUGAR.COM site are provided for distribution over the Internet in accordance with the license issued by the NP FAIR. As stipulated by the license, "SweetMedia" makes due payments for all the materials covered by the the Russian Federal Act on Copyright and Related Rights. All the materials are provided for personal use only, their redistribution, sale, circulation over the radio, TV or cable networks being strictly prohibited.

All trademarks, brand names, corporate names, logos, slogans and other copyrighted materials appearing on the site remain property of their owners.. You are not allowed to copy, distribute and use them without written permission of their proprietors.

The site's administration is unable to control its users. It is the user, who is fully liable for the use and distribution of all the materials received from the MP3SUGAR.COM site according to the laws of the country where s/he resides.

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Registration
 
Why register?
You have to register in order to download music from our site. By signing up You receive access to the Downloads, Account sections of the site and possibility to contact our support.
How do I register?
In order to register You need to fill out a form. Upon the form completion, You'll receive a message at the above e-mail address with your login and password.
We recommend you to save this message!
Why is the e-mail confirmation necessary?
This is needed to confirm that the provided e-mail address is correct and belongs to You.
I've forgotten my login and password. What should I do?
Use the password recovery system. Follow the link "Forgot Password?" near the authorization form or click here.
I get "Incorrect password" message every time I try to to log in. What should I do?
Follow these steps:
1. Make sure all information You have entered is correct, check whether CAPS LOCK is enabled, upper and lowercase letters are processed differently.
2. Check the security level enabled in Your browser. It is recommended to choose the "Medium" security setting for the site's normal operation (in order to change it, use "Service" - "Explorer Settings" - "Security" menu).
How do I change the login/password/e-mail and other personal details?
Follow the Properties link at the top of the page. To enter the settings page You need to be logged in.
Downloading
 
How do I download songs?
To be able to download selected songs You need to order them first: select corresponding check-boxes in the list and press "Download selected" button at the bottom of the list. Chosen files will appear on the Downloads list and You will have to repeat Your order to re-enable their download.
To save the songs You've just purchased on Your computer, go to the "Downloads" page; follow the link with the album name to which the desired song belongs and You'll be presented with links to the actual mp3 files, Right-click (Mac users - Ctrl-click) the song name and choose "Save Target As…" in the context menu, then in a "Choose File" dialog specify the folder You want the file to be saved in and press "OK".
There needs to be enough money on Your account for You to be able to order the desired songs.
Are there any limitations on the speed or number of downloads per day?
There are no limitations except for the speed of Your Internet connection.
I can't download the music! I can't select and order music! Nothing works! What should I do?
What should I do? Make sure You have cookies enabled in Your browser (open "Service" - "Explorer Settings" - "Privacy" and choose the "Medium" (the default) setting).
Can I use download manager to download the songs?
Sure. We even encourage You to use the "Reget", "Flashget" and the like. These programs make file download easier, allow to continue download after the loss of the Internet connection and have other useful functionality.
I can't download a file. When I click a song name, it is played by the Windows Media Player.
Right-click (Mac users ctrl+click) a song name and choose "Save Target As..." to save the file on your hard disk.
Payments
 
How much is a song (an album)?
A track costs $0.18. An album price equels a number of tracks multiplied by $0.18 USD with a 10% discount.
What payment methods are supported?
You can use VISA, MasterCard, DINERS Club and JCB to fill up Your account and pay for the songs on our site. You can get additional information about our site's billing system here.
After the payment no money has been added to my account. What should I do?
To solve the problem, please, contact us and provide the payment details. E-mail us at billing@mp3sugar.com
How long is the payment considered valid?
The money added to Your account remains valid until You spend it.
I'm dissatisfied with Your services and want my money back!
You can read about the refund procedure here.
Listening to the music
 
How can I listen to the songs I've downloaded?
It is recommended to use the Windows Media player or Winamp to listen to the songs on a computer. You may use any software that supports mp3 playback.
How do I record the music on CDs?
To record the music on compact discs we advise You to use the Nero Burning Rom or Nero Express programs. You can also use the Windows Media Player or any other CD burning software.
Updates
 
I would like to download an album that is not on Your site. What can I do?
Write to our support, we'll do our best to add the album to our collection as soon as possible
How often do You upload new music?
We add 40-60 new albums to our collection every day.
How do You decide, what music to add?
We're taking into account the tastes of our different users, we're following the latest music trends and the requests made by You via e-mail.

Other
 
I didn't get the answer to my question. What should I do?
Please, contact our support at support@mp3sugar.com, we'll do our best to help You.
I forgot my password and tried to use password reminder service but got no answer! What should I do?
This might happen if your e-mail service provider has too strict anti-spam filters and our reply cannot be delivered to you. Please contact our support and provide additional info like your alternative e-mail address, icq , msn, yahoo or jabber account id. We will contact and assist you!


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